Pressfront Ads · Terms of Service & Refund Policy
Last updated: September 7, 2026 · Effective on acceptance at checkout
These Terms of Service and Refund Policy ("Ads Terms") are a binding contract between you ("you," "advertiser," "customer") and Pressfront LLC ("Pressfront," "we," "us") governing Pressfront Ads, our managed advertising service offered at pressfront.co/ads. They apply specifically to advertising campaigns and are separate from, and control over, our general Terms of Service and our press-release refund policy for anything relating to Pressfront Ads. By checking the acceptance boxes and paying at checkout, you agree to these Ads Terms. If you do not agree, do not place a campaign.
Pressfront Ads is a managed advertising and media-buying service. You submit ad creative, a destination (your website or phone number), targeting preferences, and a budget. We then, at our discretion and using our professional judgment, create and operate advertising campaigns on the Meta platforms (Facebook and Instagram, including their Feed, Stories, Reels, and other eligible placements) on your behalf. This includes formatting creative, selecting placements, configuring targeting, allocating and pacing budget, submitting the ad for Meta's review, monitoring delivery, making reasonable edits, and reporting results.
We are your service provider and agent for the limited purpose of buying and managing advertising on your behalf. We are not Meta, we are not affiliated with or endorsed by Meta, and we do not control Meta's platforms, policies, pricing, delivery, or decisions.
By placing a campaign, you expressly authorize Pressfront to spend your submitted advertising budget with Meta on your behalf, at the times, in the amounts, and across the placements we determine to be appropriate for the campaign. You understand and agree that:
Your total charge has two clearly separated components, both shown to you before you pay:
Both components are collected upfront through our payment processor (Stripe) at the time you place the campaign. The minimum advertising budget is $100. The service fee is a percentage of the advertising budget, subject to a stated minimum, disclosed at checkout before payment. If you add budget to a running campaign, the added budget and its associated service fee are charged as a new, separate transaction. Payment-processing fees are not refundable to us and are not separately charged to you.
This section governs all refunds for Pressfront Ads. Because your payment includes money we spend with a third party (Meta) on your behalf, refunds depend on whether, and how much, budget has been spent.
Every ad is reviewed before any budget is spent. If, before any of your budget has been spent with Meta, (a) we decline to run your ad, (b) Meta rejects it and it cannot be made compliant, or (c) you ask us to cancel, you receive a full refund of everything you paid - both the advertising budget and the service fee. No budget was spent, so nothing is withheld.
If Meta pauses, disapproves, restricts, or removes your ad, or restricts an account, after your ad has gone live and budget has begun to be spent, we will refund any unspent advertising budget. Budget already spent remains non-refundable, and the service fee remains earned, because these outcomes are Meta's decisions and are outside our control.
Email support@pressfront.co with your campaign ID and the reason. We aim to review within a few business days. Approved refunds are returned to your original payment method through Stripe; the time to appear depends on your bank or card issuer. We will always tell you the exact refundable figure in writing, with the spent and unspent amounts shown.
PRESSFRONT ADS IS AN ADVERTISING SERVICE, NOT A PROMISE OF ANY OUTCOME. WE DO NOT GUARANTEE, AND YOU AGREE WE HAVE NOT PROMISED, ANY SPECIFIC NUMBER OR RATE OF IMPRESSIONS, REACH, CLICKS, LEADS, CALLS, MESSAGES, SALES, CONVERSIONS, REVENUE, RETURN ON AD SPEND, RANKINGS, OR ANY OTHER RESULT. ADVERTISING PERFORMANCE DEPENDS ON MANY FACTORS OUTSIDE OUR CONTROL, INCLUDING YOUR CREATIVE, YOUR OFFER, YOUR LANDING PAGE, YOUR PRICING, MARKET CONDITIONS, COMPETITION, AND META'S ALGORITHMS, POLICIES, AND PRICING.
What we guarantee is the work: that we will build your campaign, submit it to Meta, and, if it is approved and runs, operate and report on it in good faith and with reasonable professional skill. Any metrics we report are drawn from Meta's own reporting and are provided as-is.
Your ad is subject to Meta's Advertising Standards and all of Meta's terms and policies, which Meta may change or enforce at any time, at its sole discretion. We review each ad against those policies before submitting it, and we may, at our discretion, decline or require changes to any ad we believe is likely to violate a platform policy or applicable law, or that could jeopardize the advertising account through which ads are run. If Meta rejects, restricts, or removes an ad, that is Meta's decision; our obligations in that case are limited to those described in Section 5. You acknowledge that repeated or serious policy violations in content you submit can result in restrictions that affect other advertisers on the same infrastructure, and you agree not to submit content you know or should know violates platform policy.
You represent and warrant that, for everything you submit (creative, text, business name, destination URL or phone number, and any claims):
You are solely responsible for your content and your destination. We do not review your content for legal compliance beyond a good-faith advertising-policy screen, and our screen is not legal advice or a warranty that your content is lawful or compliant.
Your ad runs on real Facebook and Instagram placements and carries a "Sponsored" or equivalent label as required by the platform. Unless we expressly agree otherwise in writing, ads are delivered through Pressfront's advertising infrastructure and Page, meaning the advertiser identity shown on the ad may be Pressfront's rather than your own business name. Comments, reactions, and messages on the ad are subject to the platform's features and our moderation. You will not gain access to Meta Ads Manager or to the underlying ad account through this service.
We collect and process the information you provide and campaign performance data as described in our Pressfront Ads Privacy Policy. Where a campaign sends traffic to your website or phone number, any resulting contacts, leads, or customers are yours and are handled by you under your own privacy practices. We do not guarantee the delivery, accuracy, or quality of any leads or contacts.
If you have any concern about a charge, contact us first at support@pressfront.co and we will work with you under this Refund Policy. You agree that filing a payment dispute or chargeback for advertising budget that was already spent with Meta at your authorization, or for a service fee for work already performed, is not a valid basis for a chargeback, and we may contest such a dispute using our records, including your recorded authorization to spend (with its date, time, and technical details), evidence that your ad was delivered, and our reporting. Nothing here limits your rights under applicable law or your card network's rules.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRESSFRONT LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO PRESSFRONT ADS, EVEN IF ADVISED OF THE POSSIBILITY. WE ARE NOT LIABLE FOR ANY ACT, OMISSION, DELAY, PRICING, POLICY, REJECTION, RESTRICTION, SUSPENSION, OR OUTAGE OF META OR ANY OTHER THIRD-PARTY PLATFORM OR PROCESSOR. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO A CAMPAIGN WILL NOT EXCEED THE TOTAL SERVICE FEES YOU ACTUALLY PAID US FOR THAT CAMPAIGN (EXCLUDING PASS-THROUGH ADVERTISING BUDGET SPENT WITH META).
Some jurisdictions do not allow certain limitations; in those places these limits apply to the fullest extent permitted.
You agree to defend, indemnify, and hold harmless Pressfront LLC and its owners, employees, and contractors from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your content, offers, products, services, or destination; (b) your breach of these Ads Terms or your representations and warranties; (c) your violation of any law or of Meta's or any third party's rights or policies; or (d) any dispute between you and a customer, lead, or third party.
These Ads Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. For any Dispute not subject to arbitration under Section 15 (including if you opt out of arbitration, for the small-claims and injunctive-relief carve-outs, or if the arbitration agreement is found unenforceable), you agree that the state and federal courts located in Hillsborough County, Florida (Tampa) have exclusive jurisdiction, and you consent to personal jurisdiction there, unless applicable law requires otherwise. Any claim must be brought within one (1) year after it arises, to the extent permitted by law. If any provision of these Ads Terms is held unenforceable, the rest remains in effect.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Agreement to arbitrate. Except for the carve-outs below, you and Pressfront LLC agree that any dispute, claim, or controversy arising out of or relating to Pressfront Ads or these Ads Terms (a "Dispute") will be resolved by final and binding individual arbitration, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.
Informal resolution first. Before starting an arbitration, you agree to first email support@pressfront.co with a description of the Dispute and give us at least 30 days to resolve it. Most issues are resolved at this step.
How arbitration works. The arbitration will be administered by a recognized arbitration provider (such as the American Arbitration Association) under its rules for consumer or commercial disputes then in effect. The arbitration will be conducted in Hillsborough County, Florida, or, at your election, by telephone, video, or written submissions. The arbitrator decides all issues, applies Florida law and these Ads Terms, and may award only the same individual relief a court could. Judgment on the award may be entered in any court with jurisdiction.
CLASS-ACTION AND JURY WAIVER. YOU AND PRESSFRONT LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU AND PRESSFRONT LLC EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Carve-outs (what is NOT arbitrated). Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized use or abuse of the service. These matters remain subject to the courts in Hillsborough County, Florida described in Section 14.
Your right to opt out. You may opt out of this arbitration agreement (Section 15) by emailing support@pressfront.co with the subject line "Arbitration Opt-Out," including your name, campaign ID or email on the order, and a statement that you opt out, within 30 days of first accepting these Ads Terms. Opting out of arbitration does not affect any other part of these Ads Terms, and if you opt out, Section 14 (courts in Hillsborough County, Florida) governs your Disputes.
Severability. If the class-action waiver above is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, while the rest of this Section 15 remains in effect for all other claims. If the entire arbitration agreement is found unenforceable, Section 14 governs.
We may update these Ads Terms; the version in effect when you place a campaign governs that campaign, and material changes take effect for new campaigns when posted here with an updated date. Questions or refund requests: support@pressfront.co.
Pressfront LLC, 5005 W. Laurel St, Suite 100, Tampa, FL 33607, USA.
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